“Respect for People” and “The Design of the System”
Michel Baudin, a fellow blogger and author, posted a video link of a panel discussion that included Jeffrey Liker (The Toyota Way, Toyota Leadership) in which British consultant John Seddon makes the comment that “This respect for people stuff is horse shit.” Seddon argues that what leads to improvement is the system and not an intervention to respect or deal better with the people. Respect for people is the result, not only of personal patterns of communication, but also the result of the nature of the system.
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