The Hawthorne studies have been a frequent source of misinterpretation over the years. It happens that they also have significant implications for the implementation of lean practices in organizations.
Understanding the research can help one develop a system that is sustainable and not merely a short term boost in performance. The power of feedback, reinforcement and teamwork are the real lessons of Hawthorne.
Read MoreThere are many models of excellent health care service and they have a few elements in common – teamwork and collaboration. Assess the quality of teamwork in your organization.
Read MoreLean Management Systems: The New Modern Management Lean management systems are becoming the twenty-first century standard. Many years ago one of the first books I read on management was Peter Drucker’s The Practice of...
Read MoreIs “Lean” a change methodology or an end-state, where we are going, or how we are getting there. Many lean implementations fail due to a failure to appreciate effective change methodologies. Whole-system architecture is a “macro-lean” change methodology.
Read MoreIf you examine each of the characteristics of a lean organization you will find that it is not hard to apply them to a hospital or other health care organization.
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