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Creating Cultures of Commitment and Quality

Designing the Human Side of Lean Enterprise by Lawrence M. Miller

Visit Larry's blog Management Meditations and contribute to the continuous search for the keys to cultures of commitment and quality

Papers and Presentation for Download

  1. Lean Culture: Deploying Internal Strategy (PDF, 487 kb):
    - The culture of your organization will prove to be your primary competitive advantage over the long term. This paper defines a process and model for developing and deploying the internal strategy, the culture, of your organization.

  2. Lean Teams (PDF, 287 kb):
    – To compete in today’s world of high speed processes, Six Sigma quality and continuous innovation, hierarchies have been crushed and the horizontal process rules. Managing with a focus on the horizontal flow of the core work process, highly empowered and effective teams must take responsibility for their work process. Here is a quick guide to developing effective teams that manage their process and business performance.

  3. Organization Life Cycles (PDF, 483 kb):
    - This paper is an excerpt from Mr. Miller's book, Barbarians to Bureaucrats and describes the rise and fall of civilizations, corporations and the leadership styles that are the cause.  

  4. Dialogue: Learning to Think Together (PDF, 157KB):
    – This paper seeks to apply the principles of dialogue, thinking together, to management and employee problem solving and decision making.