New Manager Training – Leading People, Teams and Processes

Posted on Posted in Leadership, Lean Culture, Lean Management, Team Development, Team Leadership

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The New Manager – Leading People, Teams and Processes

New manager training is a challenge for every company. I have just completed and published a new course to fulfill the need of training new managers (or those hoping to be) in the essential people and team management skills. It is based on principles and practices of lean culture. A lot of the material in this course is similar to my Team Leadership course, however, every lecture is new and hopefully improved. I have also included new topics specifically directed at the needs of the new manager. These include communication responsibilities, providing job instruction training, discipline and conflict resolution. It also include effective inter-personal communication, giving and receiving feedback, team facilitation, problem-solving (PDCA, A3, root cause) and process improvement.

blended-learningThe course includes thirteen action-learning exercises and quizzes. I also recommend to the student that they work with a coach within their organization who can give them feedback on their exercises and application of the material. I have tried to think of everything I would want to include if I were responsible for new manager training in an organization.

From now until the end of the year I am offering my blog reading friends a discount coupon for only $20. The retail price is $125. The course includes 82 lectures, 11 hours of material, plus the assignments and quizzes.

If someone else in your organization is responsible for new manager training please pass this on to them. If your company can use this on an ongoing basis for training new managers I will be happy to provide a discount for your company.

Please take a look and let me know what you think.

 

The Curriculum

Section 1: Introduction to the Essential Skills
09:00
04:22
10:28
07:20
07:51
Management Essentials – Exercise 1
Article
The Essential Skills
5 questions
Section 2: Responsibilities: Communication, Boundaries and Delegation
10:02
05:21
10:22
08:30
Article
Communication, Boundaries and Delegation
5 questions
Section 3: Developing Employee Skills
07:16
08:29
10:54
Exercise 3: Create a Skill Development Plan
Article
Developing Employee Skills
5 questions
Section 4: Motivating Your Team Members
08:07
The Power of Purpose
07:19
12:47
21:52
14:55
05:08
Keys to Effectiveness
10:17
15:55
Exercise 4: Develop a Plan to Improve Situational Motivation
Article
Motivating Your Team Members
10 questions
Section 5: Coaching and Communication Skills
03:56
06:47
08:18
10:54
08:07
08:08
03:38
03:44
04:57
Exercise 5: Coaching and Communication Skills
Article
Coaching and Communication Skills
5 questions
Section 6: Difficult Conversations – Giving and Receiving Feedback
08:37
07:24
Article
Section 7: Discipline – Justice, Discipline and Self-Control
Justice and the Meaning of Discipline
10:01
The Process of Discipline
10:28
Solving Behavior Problems
05:48
Standard Work
13:04
Leader Standard Work – Setting the Example
07:15
Article
Discipline – Justice, Discipline and Self-Control
5 questions
Section 8: Team Formation and Organization
Teams – The Foundation of Organization
14:06
Defining Your Team Structure
10:41
09:24
Writing A Team Charter
05:39
Roles and Responsibilities on A Team
08:04
The Agenda
10:21
Leading Teams
5 questions
Exercise 8: Team Formation and Organizaton
Article
Section 9: Team Facilitation & Decision Making
Team Facilitation – Why It Matters!
10:12
Team Facilitation Skills – 1
07:30
Team Facilitation Skills 2
09:13
The Enron Story and the Abilene Paradox
08:38
Clarifying Decision Styles
14:00
How To Gain Consensus
08:59
Team Facilitation
5 questions
Section 10: Conflict Resolution
Principles of Conflict Resolution
10:54
A Model of Conflict Resolution
08:40
Conflict Resolution: Debate or Dialogue?
05:07
Conflict Resolution: Behavioral Characteristics of Debate or Dialogue
11:46
Conflict Resolution
5 questions
Exercise 9: Conflict Resolution
Article
Section 11: Keeping Score and Goal Setting
Developing Your Team Scorecard
12:59
The Balanced Scorecard
11:03
Targets, Goals and Objectives
09:01
MBO & Self-Control
09:13
Exercise 10: Keeping Score and Goal Setting
Article
Keeping Score and Goal Setting
5 questions
Section 12: Problem Solving Process Improvement
Attitudes of Problem Solving

Preview

12:16
Root Cause Analysis
06:41
Plan-Do-Check-Act Problem Solving Model
09:34
A3 – Lean Problem Solving
12:54
The Skills of Brainstorming
11:34
Exercise 11: Solving Problems
Article
Solving Problems, Improving Performance
5 questions
Section 13: Improving Your Work Process
What Are Processes and Capabilities?
10:44
Listening to Your Customer
11:28
Exercise 12: Know Your Customer’s Requirements
Article
Defining Your Process
12:28
Mapping Your Work Process
17:00
Eliminating Waste from Your Process
15:53
Eliminating Management Waste
07:57
Reducing Variances and Variability
12:20
Improving Your Process
5 questions
Exercise 13: Eliminating Waste
Article
Summary, Certification and Celebration!
01:44

 

 

 

 

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