The New Manager – Leading People, Teams and Processes New manager training is a challenge for every company. I have just completed and published a new course to fulfill the need of training new managers (or those hoping to be) in the essential people and team management skills. It is based on principles and practices of lean culture. A lot of the material in this course is similar to my Team Leadership course, however, every lecture is new and hopefully […]
For the past several months I have been focused on completing two related projects. Both focused on the development of coaching skills and your capacity to provide coaching to every leader and team. One is the publication of a book, The Lean Coach. The second is the launch of a new online course, Coaching Leaders for Success. To change the culture of an organization you must change the habits of leaders and teams. Habits rarely change without the assistance of a coach. The Necessity of Coaching Most […]
Udemy has just changed the game for professional training and development. Today Udemy made an announcement that has shaken up the online learning world and caused us to re-evaluate the nature of the online learning marketplace. It will require every other online platform (Lynda, Teachable, etc.) to rethink their pricing strategy. This is great news for consumers of professional learning. Beginning April 4th all courses on Udemy will be priced no higher than $50 and no less than $20 (regardless […]
Google’s Research on Their Own Teams Google is one of the smartest companies on earth today. They pursue excellence in both their products and their people with more determination than almost any other organization. Some while ago they recognized that teams were the foundation of their organization and culture. Sound familiar? They have just completed a thorough research effort to determine what makes teams high performing, or not. It is published in today’s New York Times Magazine and I strongly […]
Coaching is becoming widespread in our organizations with many people claiming to be coaches, but with very different interests and skills. To those implementing lean management it is important to recognize that every manager at Toyota has a coach or mentor. The goals of the coach and the client should be in alignment. There are a number of ways to describe the continuum of relationships between coach and client: from short-term to long-term, from focused on today’s problems to developing strategic systems and culture, from low to high intimacy. For the sake of simplicity I will divide this continuum into three zones: the Blue, Green and Red Zones of Caring.
If you go through my Team Leadership (Team Kata) course you will quickly be confronted with the strong suggestion that every manager and every team have a coach to lead them through the steps of lean implementation and to provide feedback to the leader and team. But, you ask, where are we going to get all these coaches? Here is a clear answer.
I developed my Team Kata Udemy.com training course to provide a solution to training a large number of people, self-paced and over an extended period of time. But, coaching is essential to the learning process. Here are examples of the coaching kata that follow well proven methods of behavior based training.
The problem for most organizations developing lean management is two fold: first, how to change the culture in a significant way, in a reasonable period of time; and second, how to provide the needed training to a large number of people in a consistent and quality manner. Team Kata is an effort to solve both of those problems.
Healthy families in which there is high trust result in high academic performance. This is “family social capital.” Similarly, the team at the first level is the foundation of social capital in the organization. This social capital is a key factor in generating continuous improvement and achieving high job satisfaction and retention of employees.
As companies implement lean management the responsibility of leaders is critical to successful change management. All significant change in the culture of the organization requires strong and dynamic leadership and this must come from not only the single leader, but the leadership team as a cohesive model for the organization.
Today’s New York Times editorial focuses on the advances made at the Cleveland Clinic through the development of teamwork across functions. Having long promoted teamwork, through both formal structures and changes in behavior, it is nice to see its importance recognized in the press.
The primary task of a manager is to think. The future success of the organization is dependent upon his or her ability to think clearly, critically, and creatively.
The greatest enemy of continuous improvement is arrogance, particularly on the part of leaders, and the opposite quality of humility is a requirement of learning and improvement.
In my previous post I introduced the idea that there are “big thoughts,” or over-arching cultural principles that are essential to creating a genuinely lean culture. I suggested that the principle of Unity was the first. The second is what I will call the principles of Empiricism and Humility.
The Hawthorne studies have been a frequent source of misinterpretation over the years. It happens that they also have significant implications for the implementation of lean practices in organizations.
Understanding the research can help one develop a system that is sustainable and not merely a short term boost in performance. The power of feedback, reinforcement and teamwork are the real lessons of Hawthorne.
The best methods and the best of intentions can easily fail unless we take into account how adults learn in our organizations. During World War II a process that has become known as Training Within Industry (TWI) and its component Job Instruction (JI) was developed and was then adopted by Toyota as it developed its system of production. For management development Toyota and other Japanese companies added the role of the sensei or coach. These methods are effective because they […]
Beginning the new year is a good time to reflect and make commitments to change our own behavior in some way that will have a positive impact on others. Here are some suggestions.