Amazon versus The New York Times

Posted on 3 CommentsPosted in Corporate Culture, Leadership, Organizational Behavior Management, Quality of work life

I suggest that both Bezos and those interviewed for the Times article are honestly and accurately portraying the culture as seen through their eyes and their experience. Amazon is straddling the Barbarian and Builder/Explorer stage of my life cycle model. This is a good place to be in an external environment that is filled with rapidly emerging competitors and changing technologies. If you aren’t conquering you are probably about to be conquered!

Quality of Work Life and the Toyota System

Posted on 7 CommentsPosted in Corporate Culture, Lean Culture, Lean Health Care, Lean Management, Lean Manufacturing, Organization Design and Process Improvement, Quality of work life, Socio-technical systems, Toyota Production System, Whole-System Architecture

Books on lean management and the Toyota Production System are too often presented as if this system has been a virtual heaven of production efficiency and worker satisfaction. In the author’s enthusiasm, questions about stress and work life are rarely raised or they are glossed over. In Japan there have been serious issues raised about the quality of work life at Toyota plants and Toyota has openly addressed this issue itself, along with its union, and conducted its own whole-system […]