Category Archives: Organization Design and Process Improvement

Optimizing the design of the core work process is the beginning, but not the end of process improvement. Many re-engineering efforts fail because they stop with the design of the process, and fail to examine the whole system that surrounds the process.

The Financial Crisis – Blaming the Person for Failures of the System

Every media outlet has been struggling to assign blame for current financial crisis. Obviously there was greed. There was incompetence. There was dishonesty. There was arrogance. And many other human failures. Politicians have been attacking “greed” by corporate executives. Once … Continue reading

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The Strategic Value Stream – How Organizations Create Wealth

The purpose of corporations is to create wealth… not only financial wealth for stockholders, but total wealth for society. When corporations build competence in their employees they are creating wealth. When they innovate they are creating wealth. When they build … Continue reading

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Shamu and Me

Shamu, husbands, children, inmates, managers and employees… all respond to reinforcement. Continue reading

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Lessons from Katrina: 2

A few of the many lessons in management and leadership to be learned from the pre and post of hurricane Katrina. Continue reading

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Changing the Culture: The Whole Loaf of Bread

What could be better than sliced bread? A whole loaf. But when you have a culture of continually slicing the bread to find solutions to problems it may be hard to put the pieces of the culture together. Continue reading

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Does Happiness Matter?

Authentic happiness conributes to business success. Continue reading

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