Daily Archives: February 13, 2010

Toyota: Did they believe too much in their own reputation?

Posted on February 13, 2010 by Larry Miller

The Washington Post today reports Toyota’s own explanation of their failure. By their own account, they put growth ahead of quality. They did not have the sense of urgency to respond to customer feedback. Again, nothing in this condemns shop floor practices, the essence of the Toyota Production System, or “lean”, rather it condemns the priority and actions of senior managers. Continue reading →

Posted in Corporate Culture, Lean Culture, Lean Manufacturing | 3 Comments