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In a traditional job interview, the interviewer is in the driver’s seat, controlling the questions, pace, and format of the meeting. This may be standard operating procedure, but it’s the worst possible way of identifying a good fit, says Udemy leadership coach Lawrence Miller.
“That’s a terrible environment and exercise for making judgments about people,” he says. “The interviewer is a poor observer because he or she is performing at the same time. You are a much better observer of behavior when you can sit back and watch the candidates perform in a simulation that calls on the same skills required in the job.”
Miller found the best employees for his Maryland-based management-consulting firm when he turned the interview process upside down, bringing in candidates in small groups, and asking them to interview him and his team and then each other.
The first step—allowing candidates to interview you—is a good indicator of fit, says Miller. “It helps them decide whether they want to work for us; a job is, after all, a marriage,” he says. “They could ask absolutely any question that they felt was important to their decision.”
The most common questions were about finances, management practices, work methods, and expectations, and Miller looked for honesty behind their questions. “We most appreciated when they asked questions like, ‘What happens when a client is unhappy with your performance?’ Or, ‘How do we know that you are financially secure?’ If they’re not curious about anything, it’s not a good sign.”
The next step was having the candidates interview each other. “I told them, ‘You’re probably as qualified as we are to do this interview, so we are going to ask you to interview each other and then recommend to us who we should hire—somebody other than yourself,” he says. “I deliberately folded my arms and pushed my chair away from the table, clearly indicating that the ball was now in their court.”
In each group, Miller says someone would always start a conversation, asking the others what they thought would be the best way to proceed. “One candidate, a former Army captain, immediately tried to take charge and plan how they would proceed. It didn’t go over well,” says Miller. “The candidate who listened well, made suggestions, and brought the group gently to a consensus was the most likely to be selected.”
When they completed their interviews, Miller gave each person a piece of paper that had these four questions:
- Who would you hire and why?
- Who do you think is most technically competent to do this job?
- Who has the best skills?
- Who would you choose to be stranded with in an airport during a snowstorm?
“The last question was a good indicator of likeability,” says Miller. “We found that question to be the most reliable, because in the kind of consulting we did, it was a really good predictor of who would succeed.”
WOULD THIS WORK FOR YOU?
Having candidates interview each other in a group setting is a method that should be used strategically, recommends Bert Miller, CEO of Protis Global, an executive recruitment firm. “Not as a standard of process, but only when it’s conducive to the particular functionality and role,” he says. “For example, [it would work in a] sales or a product-development dynamic where both collaboration and competitiveness are essential to being successful.”
Candidates also get insight into the team dynamic among the hiring team, says Monster’s career expert Vicki Salemi. “Typically when there’s a panel interview with several candidates, there’s not only one interviewer, there are several,” she says. “[Candidates should] pay attention to camaraderie, and how respectful they are to one another. [They’ll] gain more insight into the organization and prospective team you’ll be working with than if everyone interviewed you separately and barely had any interaction.”
But this type of interview strategy has drawbacks, adds Salemi. “Introvert candidates may be at a disadvantage,” she says. “Extroverts may capitalize on the spotlight, and introverts may not be as vocal, even though they may be a valuable asset.”
A group situation can affect a candidate’s ability to answer thoughtfully. “Instead of a typical interview situation where they can pause before they speak to craft an articulate answer, they now have the additional responsibility of, ‘Okay, I need to jump in quickly before someone else does,’” says Salemi.
A group interview also limits the opportunity for candidates to engage organically with the hiring authority, says Bert Miller. “When dealing with top talent, they want the interview process to reflect a genuine look into an organization, and that may not be facilitated when grouped around other potential candidates,” he says.
And it puts candidates in a pressure cooker, adding unnecessary stress, says Salemi. “If they normally get nervous for one interview, imagine that magnified when they’re literally sitting among their competition,” she says.
Lawrence Miller says using this interview structure helped him make good hiring choices. “It was a good indication on how the candidates would handle real-life situations,” he says. “I’ll admit that it was anxiety provoking for the candidates, but that’s our world where you go into a conference room with five clients. You need to respond in a healthy way, and we got to see how they handle a challenge firsthand.”
Over the past year I have had increasing concern in regard to what I must call a crisis in leadership. It is not only in the U.S., but a global crisis. We desperately need to raise a generation of ethical, principled and positive leaders to move our institutions, corporate and governments, into the twenty-first century. I think it is time that we all examine our principles and call upon managers and aspiring managers and entrepreneurs to think deeply about those principles that will unite and not divide, that will uplift and not tear down, and that will energize the members of their organizations toward a worthy purpose.
For this reason I have created a new course, Leadership: The Transforming Power of Principle, to help leaders think about their own principles and to develop plans of action to institute a course of principled leadership in their organization. I would like you to have this course for the lowest possible price of $10.
I hope you will find this to be a helpful contribution toward what I believe is a critical need. I would love hear your thoughts about these principles or others that you feel are important.
I would love to hear your thoughts on both this course and the larger issue of the crisis in leadership that we are facing.
Our political leaders present models of behavior that are likely to be imitated. Their example may be interpreted as defining the characteristics of success itself. For this reason, it is imperative that those of us who write about leadership give voice to the necessary virtues of success that will sustain our culture, companies and country, particularly when they are different from those on display today. Many Americans are losing faith in our nation’s leadership while those outside our country are losing faith in America’s ability to provide leadership to a world longing for those very freedoms we enjoy.
For this reason, I want to explore the virtues of leaders, the principles and characteristics that are a necessity for a world that requires collaboration and suffers from conflict. I won’t bother to point out the variance between current behavior of our leaders and these virtues. That will be obvious.
In its most simple form, leaders throughout history have created order and mobilized energy and effort of their followers in only two fundamental ways. The first is by authoritarian control, dominance and fear. The second is by creating trust and loyalty – the force of attraction. You could describe these as “soft power” or “hard power.” Every leader tends to rely more on one or the other and to some degree every organization requires a measure of each. The need for hard or soft power shifts with a transition from crisis to stability, from war to peace, and from the simple to complex systems of organization.
The flow of history demands a shift from authoritarian control and the motivation of fear to the virtues that lead to attraction, trust and loyalty. In a simple organization, such as the primitive hunting party, the family farm, or small craft shop, it was possible for a leader to rule by force or hard power. The members of that organization had few or no options. They could not put their resume on a website and search the “100 Best Companies” to work for. But, as the circle of human activity expanded to include more members, specialized organizations, and higher levels of skill, the options of the individual increased. Mobility increased with complexity and the virtues of soft power became a competitive advantage.
The Logic of Non-Zero Sum Behavior
Robert Wright, in his excellent book Nonzero: The Logic of Human Destiny argues that a Darwinian selection process is hard wiring into our genetic code a capacity and requirement for cooperative behavior. The more complex the organization or society, the greater the need for inter-dependence, and therefore the greater the requirement for what he calls non-zero sum behavior. For much of human history wars were fought to increase the ownership of land, a fixed or inelastic commodity. The game was zero sum: if I captured half of your land I would be more wealthy and powerful and you would lose an equivalent amount of wealth or power. This zero-sum logic a pre-capitalist assumption. It is an assumption of capitalist economics that the ability to create wealth is elastic, not fixed. You may invest in my company and I may invest in your company and we may cooperate and both become more successful by capturing greater market share or even creating new markets that did not previously exist. This is a non-zero-sum assumption and it requires collaborative behavior. It requires trust or soft-power. Zero-sum assumptions and behavior are destructive of cooperative behavior and therefore of the creation of new wealth.
“The psychic unity of humankind is the reason that around the world, on every continent, cultural evolution has moved in the same direction. The arrow of human history begins with the biology of human nature…. The arrow, as I’ve noted, points toward larger quantities of non-zero-sumness. As history progresses, human beings find themselves playing non-zero-sum games with more and more other human beings. Interdependence expands, and social complexity grows in scope and depth.”
The degree of non-zero-sum behavior varies by industry. If you are a real estate developer much of your success is based on single transactions. You deal in hard capital and hard labor. If you buy a property for a good price and build a building that you then sell, there are only two time bound transactions. One party may have little trust in the other, but they may be convinced that the “deal” is a good deal. On the other hand, manufacturing automobiles is entirely different. Success is based on building brand loyalty and developing a network of suppliers, a supply chain, that you can trust to partner in continuous improvement. That is not a singular transaction, but a marriage, an ongoing relationship that requires high levels of trust and years of close collaboration to succeed. Designing and manufacturing automobiles requires intellectual capital more than material capital. The real estate developer may learn to rely on zero-sum transactions and hard power where the auto executive must learn to rely on collaborative behavior and soft power.
The development of business organizations, from the family farm to public corporations and more complex diversified and multi-national organizations required the progressive development of collaborative behavior and systems. This development exactly parallels the development from tribes to city and nation states to international treaties and organizations. It should not surprise us that a leader drawn from a more primitive transactional business, a zero-sum mindset, would find himself uncomfortable in an inter-dependent global economic system. Retreating from the Trans Pacific Partnership and questioning other multi-national treaties and organizations has little to do with the reality of job creation or economic advantage and much more to do with a psychological insecurity brought on by complexity and the requirements of inter-dependence and trust.
Possibly the greatest asset of the United States is the two great oceans, the Atlantic and Pacific, that have provided a significant measure of security not available to a European nation. For this reason, European nations and the European Union, following two world wars that destroyed their continent, are more appreciative of the power of cooperation and inter-dependence than are Americans. It is a luxury of our geography to proclaim “America First” as if we did not depend on other nations. To a European ear, it sounds much too close to the sound of “Deutschland Uber Alles,” a rallying cry to cheering populist crowds that led to the death of fifty million people and the destruction of the continent. The Third Reich and the wars of Europe for several hundred preceding years were based on zero-sum thinking and the reliance on hard power. The European Union, as well as other international treaties, are all built on the assumption of collaboration and non-zero-sum logic. They are consistent with the seeming inevitable march of human destiny.
The nature of work itself has also transformed the requirement of leadership from hard to soft power and collaboration. The industrial age moved us to a new age of capital in which ownership was shared and traded on open markets and increasingly the essential labor became less manual and more intellectual or knowledge-based. The information economy has created a third stage of transformation that requires higher levels of intellectual capital, high levels of collaboration, and the ownership of the critical capital is neither money nor land, but the skills of software developers and engineers. This capital lies within the individual person who can move from one company to another with relative ease. This high personal control requires abandoning the motivation of fear or authoritarian control and demands creative means of building collaboration and trust into our organizational systems.
The Ten Virtues of Leadership in a Non-Zero Sum World
Every leader and every organization must decide what cultural attributes and what virtues of leadership will lead to success in a world of collaboration and interdependence. I suggest that if your organization and your leadership held itself to account for the pursuit of the following ten virtues, you would assure the creation of a high performing culture of collaboration that would attract the best possible talent.
Benjamin Franklin was famous for his self-improvement plan. Franklin was at the same time both self-assured and humble. He recognized his own weaknesses and set about the task of self-improvement in a systematic manner. He identified thirteen virtues and focused on only one each week. Each day he wrote in his diary whether or not he had behaved in a manner that reflected that week’s virtue. It is a good model of self-improvement and let me suggest you attempt the same. Some of his thirteen virtues are among those that follow.
The Virtue of Worthy Purpose
The most fundamental form of motivation is a desire to be worthy, to have a meaningful life and legacy. We will sacrifice our time and energy, we will be attracted and loyal to an organization we believe to have a worthy purpose and to a leader who can communicate that purpose.
The Virtue of Unity
To be united, to have social bonds and trust, is a psychological need as old as our life in the cave. The development of trust in our group is one of the first lessons that is learned in the family and the failure of this learning is likely to result in lifelong dysfunction. All organizational systems require the creation of unified effort, pulling in the same direction, and it is the function of leaders to create this unity. All conflict and war is the result of leaders who sought power through division, retreating to contracting circles, the fear of others, rather than expanding the circle of unity. Cultures in retreat shrink the circle of influence, building walls that signify their loss of faith in their own future.
The Virtue of Justice
Justice is founded on the twin pillars of reward and punishment. A just society is one in which reward and punishment are dispensed with equity, independent of gender, race, or other accidents of birth. When justice equitably follows behavior or performance the organization or society will elicit trust and loyalty on the part of its members.
The Virtue of Empathy
We will follow a leader who demonstrates that she understands our condition and concerns. Great generals, from Alexander forward, have demonstrated genuine love for their soldiers. John Adams said that “There is something unnatural and odious in a government a thousand leagues off. A whole government of our own choice, managed by persons whom we love, revere, and can confide in, has charms in it for which men will fight.” Empathic leaders create affection and affiliation with their followers, while those lacking empathy instill alienation and distrust.
The Virtue of Diversity
Diversity has become so associated with requirements and legalities that too many leaders have lost an understanding of its virtue. Give me a room of ten white male accountants discussing any problem and the matter will be decided quickly. Give me a room of ten individuals with different backgrounds, education and talents, and the discussion will take longer but the considerations will expand to include dozens of possibilities, and the result will be a creative solution with far more potential. Diversity of experience and talents is a competitive advantage in every group.
The Virtue of Excellence
Those who achieve excellence in any field never consider themselves to be there. They are in motion. They are engaged in a pursuit that is never ending. They possess what I like to call creative dissatisfaction. This is the awareness of the gap between who I am, where I am and who I could be or where I could be. For every individual, or every company, there is always a gap between the current state and an ideal state in the future. Those who achieve excellence are dissatisfied and that dissatisfaction causes them to strive to close that gap. Leaders instill a sense of either complacency or excellence by engaging in continuous improvement and self-reflection.
The Virtue of Inclusion
I will be loyal to that which I help to create. This is the fundamental law of democracy. Even a government with which we disagree, will gain our respect if we believe we had the opportunity to have our say, to register our vote. We will not gain the loyalty or trust of employees if they feel themselves to be mere labor, machines in somebody else’s sport. The purpose of creating an organization in which every member is on a team that contributes their mind as well as their labor is to instill this loyalty.
The Virtue of Empiricism
Dr. Deming repeatedly called on managers to manage by the facts, to know the facts, to experiment and to observe changes in data. Empiricism is learning from what the environment is telling you. Science is based on empiricism, the discovery of what is true and what is not true by observing cause and effect relationships. All experiments are an exercise in empiricism. In the future managers and employees will be scientists. Rather than rely on someone “above” telling them what is best for them to do, they will be conducting experiments at their own work location to learn what will work and not work. They will then share this knowledge with others doing similar work.
The Virtue of Integrity
Integrity is the foundation upon which must be built all other virtues and upon which rest the trust and relationship between individual and corporation. The ability to discriminate between what is honest and what lacks honesty is a skill that is critical to the establishment of the unity of people. We live in a society of law and legalism in which the lawyer has become the corporate high priest of right and wrong. That which is honest has become confused with that which is permissible by law. When managers are able to discern and act on that which is honest in spirit, trustful business relationships will be sustained.
The Virtue of Humility
Arrogance is the enemy of improvement and the opposite of humility. To continuously improve, the practice the virtue of empiricism, one must be humble in one’s knowledge. Arrogance suppresses the free expression of others, while humility invites free thought and creative acts. “In a humble state, you learn better. I can’t find anything else very exciting about humility, but at least there’s that.” John Dooner. But, just that, is a very great deal and the root of all future success.
 Wright, Robert. NonZero – The Logic of Human Destiny. Vintage Books, New York, 2001.
 Ibid. p. 19.
New manager training is a challenge for every company. I have just completed and published a new course to fulfill the need of training new managers (or those hoping to be) in the essential people and team management skills. It is based on principles and practices of lean culture. A lot of the material in this course is similar to my Team Leadership cour
se, however, every lecture is new and hopefully improved. I have also included new topics specifically directed at the needs of the new manager. These include communication responsibilities, providing job instruction training, discipline and conflict resolution. It also include effective inter-personal communication, giving and receiving feedback, team facilitation, problem-solving (PDCA, A3, root cause) and process improvement.
The course includes thirteen action-learning exercises and quizzes. I also recommend to the student that they work with a coach within their organization who can give them feedback on their exercises and application of the material. I have tried to think of everything I would want to include if I were responsible for new manager training in an organization.
The course includes 82 lectures, 11 hours of material, plus the assignments and quizzes.
If someone else in your organization is responsible for new manager training please pass this on to them. If your company can use this on an ongoing basis for training new managers I will be happy to provide a discount for your company.
Please take a look and let me know what you think.